Refund and Cancellation Policy
Sruti Travels reserve the right for any refund/cancellation of the amount requested by the customer. Once we are in agreement with our other parties for payments for a service, we have to follow their refund and cancellation guidelines and as such will follow flexible guidelines at the sole discretion of Sruti Travels.
In case of the online payment cancellations done against the bookings made using the Credit card, the refund amount after deducting the cancellation charges as applicable will be credited back to the same credit card used while booking within 4 to 5 working days from the date of cancellation and if it was through Net banking then the refund amount will be credited back to the same bank account within 10-15 working days. Further, all refund/cancellation amounts will be undertaken as follows:
1) If there is a No Show (customer not showing up for the tour package he/she bought through Sruti Travels website), then the customer is not entitled for any refund (0% refund).
2) If there is cancellation of tour package 3 days or less before commencement of tour, we will refund 70% – 90% of the paid amount depending on settlement with the service providers.
3) If there is cancellation of tour package 4 days or more before commencement of tour, we will refund 70% – 100% of the paid amount depending on settlement with the service providers.
In case you don’t receive the refund in 10 – 15 working days, pls mail us at email@example.com or call us on 91 77 0250 9111.